Shipping policy

SHIPPING POLICY

We currently ship within the United States only.

FREE U.S. SHIPPING

All U.S. orders receive free standard shipping. At this time, we do not offer international shipping.

PROCESSING TIME

Orders are processed and shipped within 1–2 business days, excluding weekends and holidays. Once your order has shipped, you will receive a confirmation email with tracking information.

DELIVERY TIME

Standard shipping typically takes 3–5 business days after the order has been shipped. Delivery dates are estimates and may be affected by carrier delays, weather, holidays, or other circumstances beyond our control.

SHIPPING ADDRESS

Please make sure your shipping address is complete and correct before placing your order. If you notice an error, contact us immediately at rockthevibe360@gmail.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.

TRACKING AND DELIVERY ISSUES

If your tracking information has not updated or your package appears to be delayed, please contact us at rockthevibe360@gmail.com and we will help you investigate the issue with the shipping carrier.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the item and packaging. We will review the issue and arrange an appropriate solution.